TERMS & CONDITIONS
1. About The Programme
This Programme has been specially designed for the users who order / do shopping with Cash + Points (members in the Program) through https://iyikivarsin.enerjisauretim.com/ web site.
Only ENERJISA URETIM approved users can log in and register to this program.
No other person can register and claim any rights.
Members earn POINTS as a result of the actions taken within the rules determined by ENERJISA URETIM.
The MEMBERS that earned POINTS can redeem these credits by orderig products
through https://iyikivarsin.enerjisauretim.com/ web site that is operated by BIGGBRANDS A.S.
There are certain features of https://iyikivarsin.enerjisauretim.com/ web site that simply aren't compatible with Internet Explorer .
Please note that this website is best viewed with only the browsers listed below.
Google Chrome, Mozilla Firefox, Safari, Opera, Microsoft Edge
As BIGGBRANDS, we work with the most reputable brands and companies of each country to bring the best and the most popular products offered on https://iyikivarsin.enerjisauretim.com/ web site.
Please note that the brands and products on our site are regularly updated. Please visit frequently.
ENERJISA URETIM has right to change, stop and extend the programme at anytime without noticing the members. For this reason, please visit https://iyikivarsin.enerjisauretim.com/ in order to be notified about the modifications.
ENERJISA URETIM is not responsible for the quality, properties and delivery / return of the products or services offered in https://iyikivarsin.enerjisauretim.com/ web site. All these services are carried out between BIGGBRANDS and Buyers. Members other than those authorized by ENERJISA URETIM cannot participate in this program and cannot claim any rights.
In no case, Members can request cash provisions of the rewards, transfer or sell their rights.
The main terms and conditions related to other issues are presented below. All Program Members are required to read, understand and comply with these terms and conditions. All responsibility belogns to relevant Members.
2. Ordering
You can redeem your POINTS + CASH spendings in https://iyikivarsin.enerjisauretim.com/ web site.
For the shoppings in ENERJISA URETIM Reward Catalogue, you can only use Yapı Kredi, Akbank, Garanti Bankası, Iş Bankası, Halkbank, Ziraat Bankası credit cards for the installment spendings defined in our web site. Interest differences are also explained on our web site, please review carefully.
ATTENTION: According to the legal regulations, installments are not be applied for the shoppings of telecommunication, jewelery, food, cosmetics, office supplies and gift vouchers. In the gift vouchers, the company voucher terms and conditions are valid.
ONLINE SHOPPING STEPS
Please follow below steps to order through https://iyikivarsin.enerjisauretim.com/
Please sign in https://iyikivarsin.enerjisauretim.com/ and then click “REWARD PORTAL” to start shopping and please add the product to your shopping cart by clicking “ Add to Cart ” button.
Then:
In order to complete your order, you must approve the “Sales Agreement”. Please read it carefully , if it is appropriate for you please confirm by marking the checkbox. Then, click on the “Complete Order” button and proceed to the Invoice and Cargo Courier sections where you should write the information for us to deliver the products.
Enter your billing address: If you have a billing address that you have already registered in the incoming screen, click on the red text ”Send my invoice to this address” just above the address.
If you don't have a registered billing address, create your address in the new address creation section at the bottom of the page and click the next button at the bottom right.
Enter Cargo Delivery Address:When you click the ”Billing Address” button at the top of your registered address, the page will be updated and “Send to this Address“ button will be appeared. Click on this button and proceed.
Cargo Price: In this screen you will see the Cargo price. You can pay the price by Cash or Points. If you choose a credit card option, you need to enter your credit card informations. Then click on the forward button on the right.
Payment- By Point or Credit Card: You will see your cargo address on the new screen, if your order has been completed, click the, “Confirm Order” button. When you click, you will be charged either with your point or money and your order will be completed. After you complete your order, you will receive an Order Receipt at the same time you will also receive an automatic e-mail that confirms you have completed your order.
You can delete the product you have added to your cart by selecting the box on the right of each product and clicking on the” update cart” button. You can also see your order history in my account / orders section.
If you want address modification, you can contact through your registered e-mail or call our
Call Center 0 (216) 538 52 86.
NOTE: There is not any address modification for the dispatched / invoiced orders.
After you log in https://iyikivarsin.enerjisauretim.com/ web site, you can follow your orders on “My Acccount” section or call our call center 0 (216) 538 52 86.
3. Security
Security of the credit card holders shopping in our web-site is of the highest priority and utmost importance for BIGGBRANDS. Our servers are protected with ICS LAB certified firewalls and have high encoded SSL certificates of the reliable electronic shopping. Your card details are encoded by 256 bit SSL exclusively. The padlock icon placed at the bottom right corner of the page shows that the page is encoded by SSL and secure.
If the card availability is approved, you can continue shopping. No information about the card is displayed and saved by the site.
Finally, your BIGGBRANDS order and payment slip screen will appear. The product you have ordered, payment method, cargo delivery date, contact details and order number approved by our system are on this screen. In case of any need, please contact our call center by calling
0 (216) 538 52 86 or visiting https://iyikivarsin.enerjisauretim.com/
4. Please Note The Folllowing
Gifts / Products are limited to stocks. Please note that there may be differences in the model / color / design of the items in Reward Portal https://iyikivarsin.enerjisauretim.com/
Gifts / Products cannot be converted into cash. Products can not be ordered in any way for commercial purposes. Products sent to the customer by BIGGBRANDS can not be sold by the customer in any way for commercial purposes. In such a case, BIGGBRANDS reserves the right to cancel and not send orders.
The product Cash and Points values on our website are changed daily.
ENERJISA URETIM / BIGGBRANDS reserves the right to remove any item, exchange an existing item with an alternative one, add a new item, or change the points / price value of any item in the catalogue, anytime.
In addition, any changes in the VAT / SCT rates, as well as any changes in the Tax and Customs Legislation may result in a change in Cash and Points.
Please note that there may be differences in the model / color / design of the items i Reward web site (https://iyikivarsin.enerjisauretim.com/). In case an item you ' ve chosen is not in the stocks, BIGGBRANDS send you an alternative item.
The criteria for earning points in the Program are determined in accordance with the applicable legislation.
The consumer rights of the gifts in the campaign and all the related responsibilities belong to the manufacturers and importers.
Our company can not be held responsible for typographic errors ( on product names, prices, properties ).
5. Product / Reward Delivery (Courier& E-mail & SMS)
All items (Digital Gift Cheques / Codes / Discount Coupons excluded) are delivered to your address by the Cargo Courier Companies. In this regard please fill in the address parts of your order form completely.
Once you have received the gift / products, please open the gift / product and sign the delivery receipt to receive your gift.
Please check the items to see if there is any damage or missing parts before you sign the Cargo Courier submission form to accept the delivery. Please do not sign the form if you have detected any shortcoming ( damages, missing parts, wrong items ) and return the item to the Cargo Courier right away. Please note that no complaints regarding damaged or missing parts / items shall be accepted after you have signed the Cargo Courier submission form.
Gift Cheques
Digital Gift Cheques
Digital Gift Cheques / Codes are sent to your e-mail address or as SMS or both. Please also check your SPAM in your mail box. In addition, please note that your mobile phones have permission to receive SMS from ENERJISA URETIM / BIGGBRANDS. If you do not have any permission, Digital Gift Cheques / Codes will not reach you,
Printed Gift Cheques
Printed Gift Cheque are shipped through the Cargo company and the Shipping cost that is determined BIGGBRANDS is applied.
The returning of all Gift Cheques (Printed Gift Cheques / Digital Gift Cheques / Codes / Discount Coupons ) are not acceptable.
6. Return & Warranty& Authorized Services
All members who do shopping at https://iyikivarsin.enerjisauretim.com/ are subject to the Warranty & Returns & Cancellations rules as follows :
You can always return the items within the 14 days after you have received them, provided that items are not used whatsoever and they are returned in their original product boxes along with the invoice and the dispatch paper, to BIGGBRANDS Please contact BIGGBRANDS Call Center and follow the Return procedures.
Please keep the delivery note of the item, the authorized service company will request in case of demand.
Do not accept damaged, defective items or items that are different from your request and please return to the cargo agent.
On the other hand, the above does not apply to Special Products. Please carefully read the Return Conditions for Special Products section below.
All items / rewards come in under their individual producers ' / importers ' guarantees and warranty conditions. When you have received the item please read the conditions and the certificates of warranty carefully. We recommend that you apply to the official aftersales service branches of the brands or importer companies for defective or non-working merchandise and get a report defining the status of the problem. Your application to our company shall be considered in light of the reports given by those official aftersales service branches of the brands or importer companies.
The warranty period of the products begins with the date of delivery; ends with the warranty period specified by the manufacturer.
Those items (such as White goods, Air Conditioning goods and/or or TV sets such as that of Philips, SONY, SAMSUNG and similar brands, etc ) must be installed by the authorised dealers. Please do not set up / install them on your own, otherwise guarantees would not be affective and items could not be returned. ATTENTION: For 32” (82 cm with diagonal measurement) and smaller Televisions, the manufacturer charges for installation via authorized service. Please pay attention; this cost is being covered by the buyer.
ATTENTION for RETURN : Please contact and confirm with our call center by calling
0 (216) 538 52 86 or visiting https://iyikivarsin.enerjisauretim.com/ before returning your product
7. Return Conditions for Special Products
Our customers/members can return the items within 14 days after they have received them, provided that items are not damaged, and please follow below conditions.
Mobile phones, cameras, computers, mobile and video electronic devices, can only be returned if the safety cling of product and / or product packaging box / carton / gelatin is not removed.
The safety cling films that wrap and protect the product should not be removed in any case from the product Monitors, screens, etc should not have any scratches or damages. Otherwise, returning is not acceptable.
The same rule applies on any products with safety cling films such as products of Cosmetics, Personal Care items, Products of Hygiene, Processors ( CPU ), DVD, VCD, CD, Newspapers, Journels, Digitally downloadable items and all similar items. Otherwise, returning is not acceptable.
The returning of all types of Hygienic Products (such as underwear) are not acceptable.
Products that may present a health hazard or may not be reused after opening
(all kinds of products that require one-to-one contact with the body during use, disposable products) can not be returned in any way.
No returns are accepted for the customised items that are especially produced for the customer, such as items with the customer’s name on, or food products with expiration dates, etc.
No returns are accepted for all types of supermarket products (such as food products).
No returns are accepted for all types of periodical products such as newspapers and magazines .
No returns are accepted for the products that the price is determined in the stock market or other organized markets (gold group).
No returns are accepted for the cheques (printed or digital cheques / vouchers / discount coupons).
If there is any non-working product, initially you should apply to the official aftersales service branches of the brands or importer companies for defective or non-working merchandise and get a report defining the status of the problem. Your application to our company shall be considered in light of the reports given by those official aftersales service branches of the brands or importer companies.
For all your returns in Turkey, please send the items to the following address :
BIGGBRANDS Lojistics Center, Veysel Karani Mah. Zaloglu Rüstem Cad. No:5, 34885 Samandıra / İstanbul / TURKEY
8. Travel Products Terms and Conditions
- All travel products, services and experiences on https://iyikivarsin.enerjisauretim.com/ are operated and / or conducted by the Biggtravel Travel Agency, a part of Biggplus Group and BIGGBRANDS A.Ş.
- All travel products, services, reservations and experiences are provided in accordance with the availability of the products which is solely in the control of the product / service suppliers such as Airlines, Hotels, Restaurants, Tour Organisers, etc.
- For the Airline transportation, the available Airline Companies will be used depending on the availability or connection status.
- Unless stated otherwise, all prices for hotel accommodations come in per person in a double room. Accomodation type ( Bed & Breakfast, Half Board, All Inclusive, etc. ) is stated along with the particular travel product / service.
- Please check each travel page and read the information on the accomodation type carefully for the components included to travel.
- Compulsary travel insurance must be purchased seperately by the customers before the journey begins.
- Travel products, services, reservations and experiences are not applicable during Official / National / Religious Holidays, Special Days ( Valentine's Day ), New Years, Local Festival or Congress Days, etc.
- Cancellations of the reservations ( once they are confirmed by the supplier and BIGGBRANDS ) solely depends on the rules and conditions along with all applicable penalties by the supplier are reflected on the customer.
- BIGGBRANDS and Biggtravel are the go between agencies / parties for the travel services provided by each particular supplier. In this regard, neither BIGGBRANDS and Biggtravel nor ENERJISA URETIM can be held responsible for the undesired situations that are not within their control such as airline or any vehicle delays, reservation cancellations, baggage losses, passport and visa problems, etc. In such cases no refund request would be met.
- Customer accepts all the terms and conditions specified here.
- Unless stated otherwise, all rooms are checked in earliest at 14:00 hours and checked out latest at 12:00 hours.
- Since the hotel rooms are generally designed for two people, the bed for the third person will be smaller and less comfortable.
- Customers are expected to be at the airport 3 hours before the take off for the international flights and 2 hours before the take off for the domestic flights.
- Any goods or services not used during the journey will not be returned.
- Reservations must be reported to Biggtravel at least 4 weeks before.
- All mentioned tours are from Istanbul.
9. Call Center
info@iyikivarsinenerjisauretim.com
Call Center : 0 (216) 538 52 86 (between 09:00 – 17:00 on weekdays)
